Before checkout is enabled
No customer should be charged until the real checkout flow, payment confirmation logic, and persistent plan ownership are complete.
Refund policy
Batch 9 keeps this page clear and conservative. A refund policy should become operational only when real billing exists, not while plan switching is still a private preview inside the workspace.
After paid plans launch
The live refund policy should explain billing cycles, cooling-off windows where applicable, exclusions for abuse, and the support channel for billing questions.