Refund Policy

Last updated: 15 July 2026

Free browser tools do not require payment. This policy applies only after paid billing is enabled and a payment is actually captured.

Duplicate or incorrect charges

Verified duplicate charges or an amount captured contrary to the displayed checkout amount will be reviewed and refunded to the original payment method where confirmed.

Service failure

If a paid worker job is charged but the service cannot be provided because of a DocNimble or configured-worker failure, contact support with the invoice number and job identifier. We may restore the allowance, extend access or issue a proportionate refund after verification.

Change of mind and file incompatibility

Because digital access can begin immediately, change-of-mind refunds are not automatic. A file that falls outside the published format, size, encryption or compatibility limits is not necessarily a service failure. We will still review fair requests submitted promptly.

Request window

Submit a request within seven days of the relevant charge through the contact form. Include the account email, invoice number, date, amount and reason, but do not attach confidential source files.

Processing

Approved refunds are sent through the original provider and can take additional banking time to appear. Statutory consumer rights remain unaffected.